Your questions, answered.
From ingredients to results to how to use your products, here’s everything you need to feel confident in your routine.
Your questions, answered.
From ingredients to results to how to use your products, here’s everything you need to feel confident in your routine.
Brand and Product Information
What is Salted Seas?
Salted Seas is a science-backed skincare brand powered by ocean-derived minerals and advanced hydrating actives. Each formula is designed to support the skin barrier, improve hydration, and promote smoother, healthier-looking skin.
How does Salted Seas work?
Salted Seas formulas combine marine minerals with clinically studied ingredients like hyaluronic acid to hydrate, smooth, and support skin function. These ingredients work together to replenish moisture, strengthen the skin barrier, and improve overall skin texture.
What are the benefits of Salted Seas products?
• Deep, long-lasting hydration
• Smoother-looking skin and reduced appearance of fine lines
• Improved skin barrier function
• Reduced puffiness and visible fatigue (for eye products)
• Healthier, more refreshed overall appearance
What makes Salted Seas different?
Salted Seas uses ocean-derived minerals, like those found in the Dead Sea, combined with modern skincare actives. This balance of natural + science-backed ingredients helps deliver results without overcomplicating your routine.
Are your products safe for sensitive skin?
Yes. Salted Seas formulas are designed to be gentle while still effective. They focus on barrier support and hydration, making them suitable for most skin types, including sensitive skin. (Always patch test if you’re unsure.)
Is Salted Seas FDA approved?
Salted Seas products are formulated to meet cosmetic safety standards. While skincare products are not FDA-approved, they are developed with high-quality ingredients and follow strict manufacturing guidelines.
Is Salted Seas cruelty-free?
Yes. Salted Seas is committed to responsible, ethical practices and does not test on animals.
How should I store my products?
Store in a cool, dry place away from direct sunlight. Always ensure lids are tightly closed to maintain product quality.
How To Use
How do I use Salted Seas products?
Apply to clean, dry skin as part of your daily routine. Use a small amount and gently massage into the skin until fully absorbed. Follow with moisturizer or SPF as needed.
Do I use Salted Seas in the morning or at night?
Salted Seas products can be used both morning and night. For best results, use consistently as part of your daily skincare routine.
How much product should I use?
A small amount goes a long way. For targeted areas like under the eyes, use a pea-sized amount and gently tap into the skin. Avoid over-applying, your skin will absorb what it needs.
How do I layer Salted Seas products?
Use the Hyaluronic Acid Serum first, followed by the Plumping Eye Cream, and finish with the Anti-Aging Face Cream to lock in hydration.
What if I miss a day? Should I apply more the next day?
No need to overapply. Simply continue your routine as normal. Consistency over time is what delivers the best results.
Do I need to use Salted Seas every day?
Daily use is recommended to maintain hydration, support the skin barrier, and see the best visible results over time.
Do I still need to use sunscreen?
Yes. While Salted Seas products support hydration and skin health, daily sunscreen is essential to protect your skin from sun damage and maintain results.
Ingredients
What ingredients are in Salted Seas products?
Salted Seas formulas are crafted with a blend of ocean-derived minerals and advanced skincare actives. Key ingredients include hydrating hyaluronic acid, skin-conditioning minerals, and barrier-supporting compounds designed to improve hydration, texture, and overall skin health.
Each product page includes a full ingredient list for complete transparency.
Are Salted Seas products clean and non-toxic?
Yes. Salted Seas is committed to clean, thoughtfully selected ingredients. Our formulas are free from unnecessary fillers and are designed to support your skin without harsh or irritating additives.
Are there any common irritants or allergens?
Salted Seas formulas are designed to minimize common irritants. However, individual sensitivities can vary, so we always recommend reviewing the ingredient list and performing a patch test if you have known sensitivities.
Do Salted Seas products contain artificial fragrances or colors?
Salted Seas formulas are made without unnecessary artificial additives. We focus on clean, effective ingredients that support skin health without compromising on performance.
Safety & Results
Are there any side effects?
Salted Seas products are formulated to be gentle for all skin types. However, as with any skincare product, some individuals may experience sensitivity. We recommend patch testing before full use.
Are there any skin type restrictions?
Salted Seas is designed for all skin types, including dry, oily, combination, and sensitive skin. Our formulas focus on hydration and barrier support, making them suitable for a wide range of skin needs.
Will Salted Seas clog pores or cause breakouts?
Salted Seas formulas are lightweight and designed to absorb easily into the skin without clogging pores. They are created to support balanced, healthy-looking skin, not disrupt it.
Is Salted Seas safe during pregnancy or breastfeeding?
While Salted Seas uses skin-friendly ingredients, we recommend consulting your healthcare provider before introducing any new skincare products during pregnancy or breastfeeding.
Can I use Salted Seas if I have a skin condition?
If you have a diagnosed skin condition or are under dermatological care, we recommend consulting your healthcare provider before adding new products to your routine.
How long does it take to see results?
Many users notice improved hydration and smoother-looking skin within the first few uses. Visible improvements in texture, brightness, and fine lines typically appear within 1–2 weeks with consistent use.
Can I use Salted Seas with other skincare or treatments?
Yes. Salted Seas products are designed to integrate easily into your routine and can be used alongside most skincare products. Apply from lightest to heaviest for best results.
What if it doesn’t work for me?
Skincare is personal, and results can vary. That said, Salted Seas is formulated with proven hydrating and barrier-supporting ingredients designed to deliver visible improvements with consistent use
Shipping & Orders
Where is my order confirmation?
Your order confirmation is sent to your email shortly after purchase. If you don’t see it, check your spam or promotions folder.
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change, contact us as soon as possible and we’ll do our best to help before it ships. hello@saltedseas.com / 1-877-930-7327.
How long does shipping take?
Orders are typically processed within 24–48 hours. Delivery usually takes 2–5 business days, depending on your location.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location. Any promotions or free shipping offers will be applied automatically.
What carriers do you use?
We work with trusted carriers to ensure fast, reliable delivery. Carrier selection may vary based on your location.
Can I ship to a PO box?
Yes, we can ship to PO boxes, depending on the carrier available in your area.
Will I have to pay customs or duties?
For domestic orders, no additional fees apply. For international orders, customs or duties may be required depending on your country’s regulations.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number via email so you can follow your delivery every step of the way.
What if my order is delayed or lost?
If your order is delayed or doesn’t arrive, contact us and we’ll make it right. We’re here to ensure you receive your order without hassle. hello@saltedseas.com / 1-877-930-7327.
What if I entered the wrong shipping address?
If you notice an error in your shipping details, contact us immediately. We’ll do our best to update it before your order is processed. hello@saltedseas.com / 1-877-930-7327.
Payments & Pricing
What’s the difference between a subscription and a one-time purchase?
A one-time purchase is a single order with no commitment.
A subscription delivers your product automatically on your chosen schedule, so you never run out, and often includes exclusive savings.
Is there a benefit to subscribing?
Yes. Subscribing helps you stay consistent with your routine and typically includes savings, priority access, and the convenience of automatic delivery.
Can I cancel or change my subscription anytime?
Absolutely. You can pause, modify, or cancel your subscription at any time directly from your account, no commitment required.
What payment methods do you accept?
We accept all major credit cards, as well as other secure payment options available at checkout.
What currency are prices listed in?
All prices are listed in USD.
Do you charge taxes?
Applicable taxes are calculated at checkout based on your shipping address and local tax regulations.
Do you offer discounts or promotions?
Yes. We occasionally offer promotions and exclusive offers. You may also receive special discounts when subscribing or joining our email list.
Will I be charged automatically for subscriptions?
Yes. Subscription orders are billed automatically based on your selected delivery frequency. You’ll always have the ability to manage or cancel before your next charge.
Returns & Support
My order arrived but it’s not what I expected. What can I do?
We want you to feel confident in your purchase. If something isn’t right, reach out to our support team and we’ll work with you to make it right.
What is your return policy?
We offer a hassle-free return policy on eligible items. If you’re not satisfied, contact us and we’ll guide you through the return process. hello@saltedseas.com / 1-877-930-7327.
How long does it take to receive a refund?
Once your return is received and approved, refunds are typically processed within 5–10 business days, depending on your payment provider.
What if my order is damaged or incorrect?
If your order arrives damaged or incorrect, contact us right away with your order details and we’ll resolve it as quickly as possible. hello@saltedseas.com / 1-877-930-7327.
How do I start a return?
Simply contact our support team with your order number and we’ll walk you through the process step-by-step. hello@saltedseas.com / 1-877-930-7327.
Do you offer a money-back guarantee?
We stand behind our products and we offer a 60-day money-back guarantee. If you’re not satisfied, we’ll work with you to make it right, no stress, no hassle.
Account & Subscription
How do I create an account?
Create an account by entering your email on the login page or during checkout—your account will be set up automatically for easy access to orders and subscriptions. If you need support, our team is here to help—reach out anytime at hello@saltedseas.com and we’ll get back to you as quickly as possible.
How do I access my account?
Accessing your account is simple. Just head to the “My Account” section on our website and enter your email. We’ll send you a secure login code—no password required.
Will my account be created automatically when I order?
Yes. When you place an order, an account is automatically created using your email, making it easy to track orders and manage subscriptions.
How do I view my order history?
Log into your account and navigate to the “Order History” section to view all past orders, including their status and details.
How do I change my shipping address?
Log into your account and update your shipping details in the account settings. Be sure to save any changes before your next order processes.
Can I update my payment information?
Yes. You can update your payment method anytime in your account under the billing or payment section.
How does the subscription work?
When you subscribe, your products are automatically delivered every 2 months—right when you’re likely running low. You’ll be billed before each shipment, and you can pause, skip, or cancel your subscription at any time through your account.
Can I cancel, pause or modify my subscription at any time?
Yes—subscriptions can be canceled, paused or modified anytime. Simply log into your account and manage your subscription settings with no hassle.
Why subscribe instead of one-time purchase?
Subscriptions ensure you never run out and help you stay consistent with your routine—plus, subscribers often receive exclusive savings and priority access.
How do I contact support?
You can reach our support team anytime through our website, support email or by phone number hello@saltedseas.com / 1-877-930-7327. We’re here to help and typically respond quickly.